Protocol and Etiquette in Hospitality Management - HTM 320

This course enhances students’ knowledge and appreciation of good social manners and savoir vivre in delivering services and conducting hospitality interactions. Areas emphasized include: the impact of good etiquette, looks and communication, meetings and social events, diversity and conflicts, and globalization and traveling. The outcome of the course is a student who carefully and professionally deals with both known as well as difficult or unfamiliar situations to avoid any social “faux pas” that could ruin a perfectly good hospitality service. Prerequisite: Junior standing.